Frequently asked questions
Do you offer free shipping?
Yes. Tracked shipping is free on orders over $35 CAD. Below that, shipping is a flat $6.99 CAD.
Will I pay duties or taxes when my order arrives?
No. Duties and taxes are prepaid and included in the price, so there's nothing to pay at your door.
How long does delivery take?
Orders are processed within 1–3 business days and usually arrive 6–9 business days after dispatch, so most orders reach you in about 7–12 business days.
How can I track my order?
As soon as your order ships you'll get an email with a tracking link. Can't find it? Email hello@pawdusk.com with your order number.
Do you ship to Quebec?
Not at the moment. We ship to all other Canadian provinces and territories.
How do I choose the right size?
Measure your dog's back length and chest girth and compare with the size chart on the product page. Our Size Guide shows how to measure. Between two sizes? Email us and we'll help.
Can I return my order?
You have 14 days after delivery to request a return. Just email hello@pawdusk.com with your order number and our support team will help you from there.
Which payment methods do you accept?
All payment options shown at checkout, processed through Shopify's secure, encrypted checkout.
How do I contact you?
Email hello@pawdusk.com. We reply within 1–2 business days.
